Last updated: December 7, 2021
Welcome to discovery+ (the "Service").
Who we are
The Service is operated and provided to you by DPlay Entertainment Limited registered in England with company number 09615785 whose registered office is at Chiswick Park Building 2, 566 Chiswick High Road, London, W4 5YB, United Kingdom (“Discovery”, "we", "us, "our").
The Service includes the discovery+ website (the "Website"), application (the “App”) and anything made available on the Website and App, including all features, functionalities and user interfaces, as well as any content and materials you can view or access, such as images, photos, sounds, music, text, articles, games, graphics, software, videos, programmes, live streams and channels (“Content”).
The Content on the Service will change regularly – that means new articles, programmes, channels, sporting events and other content may become available whilst other existing content will stop being available. We may also update and modify elements of the Service itself from time to time – for example the design, layout, features and functionalities. See section 8 for more details.
1. Access to the Service
1.1 You may be able to access and view some Content without registering or making a payment, but some Content will only be available to you if you:
(a) register an account ("Account"); or
(b) purchase a fixed term or recurring subscription ("Subscription").
1.2 You can use the Service, including signing-up for an Account and a Subscription, if you are aged 18 (or the age of full capacity in your territory of residence, if more than 18 years old) or older.
1.3 The Service (including any Content, features and functionalities) may vary depending on:
(a) your device and your territory of residence (for more information on supported devices, please see section 12 for more details);
(b) whether you are accessing the Service as an unregistered guest, a discovery+ Account-holder or subscriber;
(c) the type of Subscription you have chosen;
(d) any restrictions imposed by our commercial partners, including in relation to the rights granted to us; and
(e) whether you have purchased a Subscription directly from us, via another service or from one of our third party partners (please see section 11 for more details).
2. Your Account
2.1 When creating your Account or purchasing a Subscription, you must provide true, accurate and complete information to us. You may be able to use an account you already hold with a third party platform or other partner to create an Account, such as your login details with a social media service.
2.2 You are responsible for your Account login credentials, for keeping them confidential, and for all activities that are carried out under them (including all access to and use of the Service through your Account). We recommend that you do not reveal your payment details and your login credentials to any other person. You agree to notify us immediately if you become aware of or suspect any breach of security or unauthorised use of your password or other login credentials.
2.3 You agree to keep your Account login credentials (including any contact details and payment details) up to date, accurate and correct at all times while using the Service. We are not responsible for any losses or issues arising as a result of any inaccurate or incorrect Account information provided to us by you.
3. Your Subscription
3.1 If you purchase a Subscription from us, details of the price, currency and whether the Subscription auto-renews will be provided to you before you complete your purchase. Once you have completed your purchase from us, you can also access details about your Subscription at any time by going to your Account. If you have subscribed through a third party or another service, please read section 11.
3.2 If you are looking for more information about your Subscription, you can visit our Help Centre to find:
(a) further details of the features of each type of Subscription sold by us, including minimum subscription periods, auto-renewal (if applicable), how to turn off auto-renew and cancellation;
(b) (if available in your territory) information on switching, upgrading or downgrading from one Subscription sold by us, or type of access, to another, including any impact on your billing arrangements; and
(c) (if available in your territory) information on how to line up a new Subscription sold by us to start when your current subscription period comes to an end, including eligibility requirements and the impact on your current Subscription.
4. Automatic renewal
4.1 Certain Subscriptions automatically renew unless you cancel your subscription before your next renewal date (or before the end of any free period of access). If you purchase a Subscription through us, we will let you know, at the point of sign-up, if your type of Subscription will automatically renew.
4.2 For more information on auto-renewal, visit our Help Centre. If you have purchased a Subscription directly through us, you can also turn off auto-renew in your Account area.
5. Free Period of Access
5.1 Your Subscription may start with a free period of access. Free periods of access are available to new subscribers only (one per subscriber), unless we tell you otherwise. The specific duration of any free period of access will be specified at the point of sign-up.
5.2 You will be charged automatically at the end of your free period of access, unless you cancel your Subscription before the expiry of such period.
6. Promotional Offers
6.1 Discovery, companies within the same group as Discovery and/or our third party partners, may make available voucher codes, discounts or other promotional offers which may offer you free or discounted access to the Service (“Promotional Offers”).
6.2 Promotional Offers may take a variety of forms and may be made available on a standalone basis or provided as part of a bundle with other products or services sold by Discovery (or other companies within the same group as Discovery) or with the products or services of one of our third party partners.
6.3 You may only use and redeem Promotional Offers in accordance with the specific terms and conditions which apply to them. Please check the relevant terms and conditions of the Promotional Offer for full details, including: (a) who is eligible to take up the offer; and (b) whether restrictions apply on combining a Promotional Offer with a free period of access, or with any other Promotional Offer.
6.4 Where a Promotional Offer is provided by a third party partner or by another company within the same group as Discovery, additional terms and conditions may apply.
7.1 At the start of your Subscription (or at the end of your free period of access (if applicable)) and on any renewal, you will be charged using the payment method chosen by you when you first subscribed (the "Primary Payment Method"). See section 7.6 below for information on how to update or change your payment method.
7.3 If a payment fails, because your Primary Payment Method has expired, you have insufficient funds, or otherwise, and you do not provide a valid Backup Payment Method or cancel your recurring Subscription, we reserve the right to suspend access to your Subscription and/or your Account until we (or the relevant third party) have obtained a valid payment method.
7.4 If you have a recurring Subscription, payments will be taken automatically on or around the first day of each new subscription period at the same price (unless we have notified you of a price change, in accordance with section 8). Usually the first payment will be taken on the day you subscribe or, if you have a free period of access, the day after your free period of access ends.
7.5 If you are eligible for a Promotional Offer which enables access to a Subscription for no charge for a specified period and then converts to a paid Subscription, your first payment will be taken on or around the end of the promotion period. If you are eligible for a Promotional Offer involving a discount, your Subscription payments will be reduced based on the terms of that Promotional Offer. After the discounted promotion period, the then standard subscription price will apply.
7.6 To view your billing information, turn off auto-renew or to update or change your payment method, go to your Account (unless you are paying via a third party or through another service, for example via Apple, Google or another of our third party partners, in which case see section 11 below).
7.7 We use other companies (including other companies in the same group as Discovery), agents and contractors to process card transactions and other payment methods. For some payment methods, the relevant issuer may charge you certain fees, such as a foreign transaction fee or other fees relating to the processing of your payment method. Charges imposed by the relevant issuer (and any taxes applicable to such charges) may vary depending on the payment method used. You will be solely responsible for any such charges (and any taxes on such charges) which may apply. Check with your payment provider for details.
7.8 If you purchase a Subscription from us, provide a payment method during sign-up, or update your payment method, a nominal charge may be temporarily taken for verification purposes.
8.1 Price changes
(a) If you are a subscriber, we will give you at least 30 days' notice of any price changes and the right to cancel your Subscription. Price changes will not come into effect during your current Subscription period, so will only apply on renewal (if you have a Subscription which auto-renews). If you do not want to continue your Subscription at the new price, you can cancel your Subscription before the start of the next subscription period. Your continuous use of your Subscription once it auto-renews at the new price shall be taken as your consent to a price change.
(b) If you are a subscriber resident in Germany, the following terms apply.
(i) We will inform you of price changes at least 6 weeks in advance and you are entitled to object or cancel your Subscription before it becomes effective. If you do not object, the price change will be deemed accepted by you. Discovery will explicitly inform you about your right to object and the consequences of your silence at the time of notification.
(ii) Increases may occur if the cost to us of providing the Service increases, but will not exceed such increase in cost, which may include: when we have to pay third parties more for their content, for production costs and negotiating or obtaining any other kind of licence or permit for existing Content; when we acquire or update our Content and the Service and there are development and licence costs and/or for any updates, upgrades or new technology; when we change the way we structure the Service; when we invest in improving our customer support and security; for valid legal and/or regulatory reasons; and/or if other costs associated with running the Service increase, including external factors such as a rise in inflation.
(c) If you have purchased a Subscription through one of our third party partners (including Apple or Google) or another service, price changes will be subject to the terms and conditions of that third party or service.
8.2 Content changes
As we mentioned above when describing the Service, the Content will change regularly. The availability of Content may change for various reasons, such as where third party rights-holders withdraw or restrict our right to use that Content on the Service, or for legal or regulatory reasons.
8.3 Changes to the Service
(a) Free access: We may make changes to or discontinue the free elements of the Service at any time without notice. This includes any parts of the Service that you can access as an unregistered guest and as an Account holder, without purchasing a Subscription.
(b) Paid Service: If we make changes to the Paid Service, the following terms apply:
(i) Minor or beneficial changes: We may regularly make minor or beneficial changes to the Paid Service: (i) to reflect changes in relevant laws and regulatory requirements, such as mandatory consumer laws; (ii) to perform temporary maintenance, implement technical adjustments and make improvements; and (iii) to alter the design or layout of the Service, or improve and/or expand the features and functionalities available. These changes will not significantly impede your use of the Service or disadvantage you.
(ii) Significant changes: Sometimes we might have to make a significant change to the Paid Service. If we have to make a significant change that we reasonably consider will disadvantage you, wherever possible we will notify you as follows.
(A) In most territories, we will give you at least 30 days’ notice and the right to cancel. If you do not cancel your Subscription after we have notified you about any such changes and before these changes take place, we will take that as your acceptance of the changes.
(B) If you are a subscriber in Germany, you will be notified of such planned changes to the Service at least 6 weeks before they take effect. Such changes to the Paid Service are deemed approved by you if you do not expressly object to them after receipt of our notice. Discovery specifically draws your attention to this legal consequence. In the absence of such notice, or if it is incomplete, your lack of objection does not constitute acceptance of changes to the Service. You will also have the right to terminate your subscription before the changes take effect.
(iii) For all subscribers, if a significant change to the Paid Service which we reasonably consider will disadvantage you is going to come into effect during your current subscription period, you will still be able to cancel your Subscription before the change comes into effect. If you cancel in these circumstances, we will provide you with a refund for amounts you have paid for the Paid Service but not yet received.
However, there will be times when we will need to make significant changes to the Paid Service without notice. These will be limited to instances where we need to take action to ensure the security and operability of the Service or to meet legal requirements.
(i) For subscribers resident in most territories, except Germany, we will provide you with at least 30 days' notice. If you are resident in Germany, you will be notified at least 6 weeks in advance of any such changes. We will expressly inform you at the time of notification of your right to object and the consequences of your silence.
(iii) If you do not tell us that you object or refuse to accept any such changes before they take place, we will take that as your acceptance of the changes.
9.1 If you have purchased a Subscription from us that is set to auto-renew or that has an initial free period of access, you can cancel it at any time before the end of each subscription period (or free period of access). On cancellation, you will be able to continue to use your Subscription until the end of the current subscription period (or free period of access) and you will therefore not be offered a refund. To manage or cancel your Subscription, go to your Account.
9.2 In some territories (including Norway, Finland, Sweden and Denmark), where you have signed up for an annual Subscription, you may be able to end your Subscription before the end of the current subscription period. For more information on the minimum term and cancellation rights that apply to your Subscription, please visit the Help Centre.
9.3 If you signed up for a Subscription that is set to auto-renew through a third party (for example via an app store or one of our third party partners) and wish to cancel your Subscription, you will need to do so through that third party. For example, you may need to go to your device settings or visit your app store account and turn off auto-renew for discovery+.
10. Right of Withdrawal
10.1 If you are a resident in the UK or a country in the EEA, you have a legal right to withdraw from your Subscription agreement with us within 14 days of purchase.
(a) However, in most territories, when you purchase a Subscription from us you agree to immediately access your Subscription Content and confirm that this means you will lose your statutory right to withdraw and receive a refund.
(b) If you are a resident of Norway, you can find more information on your right to withdraw in the Help Centre.
11. Third party platforms and additional terms
11.2 If you are paying for a Subscription via a third party or another service and wish to change your payment method, you will need to do so through that third party or other service. If you encounter any problems with billing or payments, please refer to the Additional Terms for details of your rights to any refunds or credits relating to your Subscription.
12. Device restrictions, supported devices and updates
12.1 You may only be able to watch Content on a certain number of devices at the same time. You can find details of these device restrictions in our Help Centre.
12.2 Availability and functionality of the Service depends on the quality of your internet connection and device capabilities. The Service, or some features of the Service, may not be available on all devices and/or on all operating systems. Please visit the Help Centre to see the full list of supported devices and operating system requirements.
12.3 To get the best experience and to ensure the Service operates correctly, we recommend that you accept any updates to the Service as and when they become available. This may also require you to update your device operating system. As and when new operating systems and devices are released, we may over time stop supporting older versions. You should regularly check the Help Centre to see the full list of currently supported devices and operating system requirements.
13. Additional charges
13.1 You are responsible for all internet access, mobile data or other charges incurred when using the Service and your Subscription. Remember that streaming and downloading audio-visual content such as videos and games can use up a lot of data.
13.2 Your mobile phone operator's standard messaging rates may apply for any SMS messages you receive from us.
14. Your content
14.1 If you have an Account, you may be able to interact with Content on the Service, including liking, commenting on, and sharing Content.
14.2 We want to encourage an open exchange of information and ideas on and through designated parts of the Service and associated community and social media pages. However, we cannot and do not review every posting made on public posting areas of the Service, or on discovery+ branded areas on community and social media sites, or chat rooms, forums and blogs. You can expect these areas to include content, information, and opinions from a variety of individuals and organisations other than us. We do not endorse or guarantee the accuracy of any posting, regardless of whether the posting comes from a user, from a celebrity or “expert” guest, or from a member of our staff. There is no substitute for healthy scepticism and your own good judgment. Responsibility for what is posted on public posting areas on the Service, and on discovery+ branded areas on community and social media sites, or in chat rooms, forums and blogs, lies with each user – you alone are responsible for material you post. We do not control the messages, information or other content that you or others may provide on or through such areas.
14.4 You agree that you will not submit, post or transmit on or through the Service any material that:
(a) is defamatory, offensive, unlawful, threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another’s privacy, tortuous, contains explicit or graphic descriptions or accounts of sexual acts, or is otherwise objectionable;
(c) contains any third party copyright material, or material that is subject to other third party proprietary rights (including rights of privacy or rights of publicity), unless you have a formal licence or permission from the rightful owner or are otherwise legally entitled to share the material in question;
(d) victimises, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
(e) collects for marketing purposes any email addresses or other personal information that has been posted by other users of the Service;
(f) impersonates any person, business or entity, including Discovery and its employees and agents, or falsely states or otherwise misrepresents your affiliation with any person, business or entity, including Discovery;
(g) contains an advertisement or solicitation or encourages others to make a donation;
(h) contains viruses or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, or otherwise permits the unauthorised use of a computer or computer network;
(i) encourages conduct that would constitute a criminal offence or that gives rise to civil liability or that otherwise encourages others to commit illegal activities or cause injury or property damage to any other person;
(j) results in the posting or transmission of any message anonymously or under a false name; or
14.5 When you upload or post any material to the Service, you grant:
(a) to Discovery, a worldwide, non-exclusive, transferable licence (with the right to sub-licence) to use, reproduce, distribute, modify, prepare derivative works of, display, publish, perform and sub-license all aspects of that material (including soundtracks or music) that are necessary for the provision of the Service; and
14.7 You agree that your material may be subject to minor alterations or modifications for technical or formatting purposes, subject to the preservation of the intellectual character of the work and you waive any right to inspect and approve a finished product or the copy that may be used in connection with material which you may upload or post on the Service, or the use to which such material may be applied.
15. Ownership and Licence
15.3 If you have purchased a Subscription, you may be able to temporarily download selected items of Content from the Service to compatible devices for offline viewing.
(a) There may be a limit to the total number of items of Content that you can download at any one time. These limitations will vary depending on the nature of the Content you have downloaded.
(b) Subject to rights restrictions or other limitations, you will usually have 48 hours to watch downloaded Content before it expires, once you have pressed play. Downloaded Content which has not been played within 30 days of initial download, will usually expire automatically.
(c) If you cancel your Subscription, any downloaded Content will automatically expire.
15.4 You may not remove, alter or in any way tamper with any copyright notices or other proprietary markings included in the Service or any Content.
15.6 In the event of a material and/or repeated infringement, we may, without notice or prior intervention of a court or arbitral body, block your access to the Service and/or terminate any Account you may have and pursue any rights or remedies available to us.
16. Your use of the Service
16.1 You must not, and must not allow third parties to:
(a) transmit, broadcast, display, perform, publish, license, offer for sale, make and/or distribute copies of any part of the Service for the benefit of any third party, or exhibit any of the Service in any public place;
(b) frame any item of Content or the Service on (or incorporate any part of the Service into) another website, application, online service or audio-visual service;
(c) access or view any part of the Service and/or purchase your Subscription using a virtual proxy network;
(d) use your login credentials to access your Account or Subscription without authorisation, or do anything else which allows you to gain unauthorised access to the Service, or any account, computer system, or network connected to the Service, by means such as hacking, password mining or other illicit means;
(e) attempt to alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Service, unless you have a legal right to do so;
(f) remove, deactivate, degrade or thwart any of the content protections in the Service or the Content; and / or
(g) collect or harvest any personal data of any user of the Service (including any account name) or use any robot, bot, scraper, site search/retrieval application, proxy or other manual or automatic device, method, system or process to access, retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service, your Subscription or the Content.
17. Using the Service outside your home country of residence
17.1 If you are resident in the EEA, you can access the Content usually available through your specific Subscription when visiting another EEA country, at no extra cost. This means that you can enjoy the same service and access the same Content, in the same language while abroad that you can access and enjoy when you are at home. This access is available only if you are temporarily abroad in another EEA country and we are able to verify that your country of residence is in the EEA.
17.2 Go to the Help Centre for more information about access to the Service outside your home country.
18. Ending your right to use the Service
18.1 We can end our agreement with you (and consequently end your right to use all or part of the Service) at any time. If we end our agreement with you after you have purchased a Subscription directly from us, we will give you as much advance notice as is reasonably practicable and ensure that you either: (i) have access to the Paid Service to which your Subscription relates for the remainder of your subscription period; or (ii) get a refund for any remaining portion of your subscription period after the date on which our agreement ends. Your cancellation rights are set out in section 9.
18.2 If we discontinue any part of the Service, we will give you at least 30 days’ prior notice (unless we need to discontinue the Service (or any part of it) immediately for legal reasons, including in order to comply with a court order). If we discontinue the Service you have subscribed to, we will provide you with a refund for any amounts you have paid us for the Service but not yet received.
19. Our liability to you
19.2 Unless caused by our negligence or own breach, we are not responsible for:
(b) any malfunction or interruption to the Service or Content due to circumstances outside of our control that prevent us from fulfilling our obligations to you, or that can be considered a "force majeure event" under local law (where applicable). This could be due to things such as lightning, flood, severe weather, fire, explosion, terrorist activities, epidemic, pandemic, riots, war, anything done by a government or other public authority, or strikes or other industrial action, or other actions of third parties we do not control;
(c) any lack of functionality or failure to provide any part of the Service or the Content, or any loss of content or data that is due to:
(i) your equipment, devices, operating system or internet connection (including the providers of such products or services, and malware, viruses or bugs originating from third parties or on any of your devices), or the consequences of you changing your equipment, device, operating system or internet connection;
(ii) your failure to download any update or the most recent published version of the Service, or to meet the compatibility requirements; or
(iii) actions by third party platforms which distribute our Service or Content;
(d) incompatibility of any part of the Service or Content with any devices or operating systems other than those listed in our Help Centre.
19.3 We can't guarantee that the Service or the Content will be entirely free from bugs or errors or that your access will be free from interruptions (for example there may be downtime for maintenance or updates or any power or server outages or other reasons outside our control), however where we are made aware of technical issues we will always try to fix them.
20. Third party websites
20.1 The Service may include hyperlinks to other websites that are not owned or controlled by us.
(a) We have no control over, and assume no responsibility for, the availability, content, privacy policies, or practices of any third party websites.
(b) You acknowledge and agree that we will not be liable for any loss or damage which may be incurred by you as a result of the availability of those external third party sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources.
21. Reporting Content
If you see any Content on the Service you want to flag or report to us because, for example, you believe it infringes another person's intellectual property rights, please contact us through our Help Centre.
22. Other terms
22.3 To the extent we fail to or decide not to exercise any right of claim against you to which we are entitled, this will not constitute a waiver of that right unless otherwise indicated to you in writing.
Territory of Residence
Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods
Territories other than those listed above
England and Wales
23.1 If you have any complaints please try to speak to us first by contacting us using the details below.
(a) If you live in Finland, you are entitled to bring a dispute before the Consumer Disputes Board (in accordance with the Finnish Consumer Protection Act). The address of the Consumer Disputes Board is Hämeentie 3, PO Box 306, FI-00531 Helsinki and the website is www.kuluttajariita.fi.
24. Contacting us
You can contact us through our Help Centre at https://support.discoveryplus.com/hc/en-gb.